Tuesday 6 December 2016

More Old & New and a bit in the middle!

November saw me having training on a new IT system where I could log my casework - it certainly looks good and should make it a lot easier to make sure the issue gets to the right officer, and in a timely fashion.

I continue to attend meetings to seek a solution to the tethered horses issue.  Making progress which is very encouraging as we are working with various groups who do not necessarily agree on the same approach and yet have still managed to come together.  As with many other projects I have been involved in I'd say watch this space!

 
At long last I have managed to have training on the mysteries of school data - how it's collated and what it all means.  Was actually more understandable than I thought but it helped that I already knew quite a lot of the terminology.




Interesting occurrence at full council that doesn't happen very often. When councillor questions are raised beforehand to the relevant cabinet member, a written answer is included in with the papers for the meeting.  If they wish to, they can ask further questions at the meeting - there are usually plenty, but there is a time limit.  For the first time in ages we only got about half way through when the presiding officer called 'times up' - bit like the end of an exam!!

And the month finished with a meeting which included, amongst other items, a discussion on how the front line call centre is working in the Civic Centre.  There are issues to iron out not the least being able to ensure we are able to respond effectively to all forms of communication, but at the same time trying to encourage the public to use electronic communication as much as possible.  But those that attend the site visit (I was unable to make it) were very impressed with the front line officers who work hard in difficult circumstances.  My thanks to all of them.

Les